Full service solution, tailored for Logistic and Supply chain
RPA Labs provide full service solutions which are tailored for logistic and supply chain to reduce the cost per shipment expenses and to offer a faster, better experience for your customers.
Client
RPA Labs
Head Quarters
USA
Industry
Logistics
Role
UX Designer
Products
Onboarding
Dashboards
Management Tool
Process Automation
Challenge
Discover
RPA Lab’s mission is to fix the user experience in global trade and provide a a strong conviction in Customer Experience (CX) and Response.
The company leverages software and industry expertise to provide more visibility and control, along with faster automation process.
The challange was to organize the information and design a better user experience of such a complex B2B tools.
RPA Lab’s mission is to fix the user experience in global trade and provide a a strong conviction in Customer Experience (CX) and Response.
The company leverages software and industry expertise to provide more visibility and control, along with faster automation process.
The challange was to organize the information and design a better user experience of such a complex B2B tools.
RPA Lab’s mission is to fix the user experience in global trade and provide a a strong conviction in Customer Experience (CX) and Response.
The company leverages software and industry expertise to provide more visibility and control, along with faster automation process.
The challange was to organize the information and design a better user experience of such a complex B2B tools.
Results
Our Approach
We have kicked-off the project understanding clients and divided the project in 3 parts: discover, defining and designing.
We performed task analysis and defined the conditional flow. We then created an user persona, information architecture, low-fidelity prototype and visual designs.
We devised a comprehensive Design System to ease future design & development efforts to maintain consistent customer experience.
Understanding Users
“Manage my clients and business easily.”
User Senario
Tom Wick
54 Yrs | Male | Startup Founder
User Scenario
Tom has a startup of freight forwarder and he has a huge team of people helping him to manage shipments but sometimes it gets hard to look onto individual containers and contracts and keep a track of them. Tom is busy whole week looking on to diffrent websites and coordinating with diffrent teams to keep a track of things happening in the company At the same time his team is quite frustrated as they have to look on to multiple mails and website to keep a track of quotations, queries and containers. He was looking for a solution where he came across a product where he can manage all the clients, contracts, shipping lines, containers and a lot more..
Goals & Needs
• Feel in control • Successfully coordinate shipments • Define a smooth scalable process • Wants all in one services
Actions
• Check Shipment status • Book new shipments • Check quotations and contracts with shipping lines • Manage cashflow
Hesitations & Pain Points
• Shipment delays • Communicating with clients • Unsegregated documents
“Manage my clients and business easily.”
User Senario
Tom Wick
54 Yrs | Male | Startup Founder
User Scenario
Tom has a startup of freight forwarder and he has a huge team of people helping him to manage shipments but sometimes it gets hard to look onto individual containers and contracts and keep a track of them. Tom is busy whole week looking on to diffrent websites and coordinating with diffrent teams to keep a track of things happening in the company At the same time his team is quite frustrated as they have to look on to multiple mails and website to keep a track of quotations, queries and containers. He was looking for a solution where he came across a product where he can manage all the clients, contracts, shipping lines, containers and a lot more..
Goals & Needs
• Feel in control • Successfully coordinate shipments • Define a smooth scalable process • Wants all in one services
Actions
• Check Shipment status • Book new shipments • Check quotations and contracts with shipping lines • Manage cashflow
Hesitations & Pain Points
• Shipment delays • Communicating with clients • Unsegregated documents
“Manage my clients and business easily.”
User Senario
Tom Wick
54 Yrs | Male | Startup Founder
User Scenario
Tom has a startup of freight forwarder and he has a huge team of people helping him to manage shipments but sometimes it gets hard to look onto individual containers and contracts and keep a track of them. Tom is busy whole week looking on to diffrent websites and coordinating with diffrent teams to keep a track of things happening in the company At the same time his team is quite frustrated as they have to look on to multiple mails and website to keep a track of quotations, queries and containers. He was looking for a solution where he came across a product where he can manage all the clients, contracts, shipping lines, containers and a lot more..
Goals & Needs
• Feel in control • Successfully coordinate shipments • Define a smooth scalable process • Wants all in one services
Actions
• Check Shipment status • Book new shipments • Check quotations and contracts with shipping lines • Manage cashflow
Hesitations & Pain Points
• Shipment delays • Communicating with clients • Unsegregated documents
“I need to improve our supply chain and lead handling.”
User Senario
Kyle Ferguson
35 Yrs | Male | Sales Head
User Scenario
Kyle was hired to streamline the logistic of an e-commerce company that has become a huge sucess in last few years. He has previously worked with logistic but is not an expert. He needs high level of automation to improve the logistics and handeling of leads and clients through multiple sources. They come across RPA lab automation bot , email management and document processing bot. They helped him link and manage all the queries from all social media from just one platform aswell as the automation bot helps them to automatically respond to minor queries like quotation related and shipping line queries too.
Goals & Needs
• Improve lead handeling • Scale business • Get the best price • Reply all mails and messages
Actions
• Solving queries trough multiple sources • Requesting quotes • Manage shipments • Book new shipments
Hesitations & Pain Points
• Shipment delays • Communicating with clients • Unsegregated documents
“I need to improve our supply chain and lead handling.”
User Senario
Kyle Ferguson
35 Yrs | Male | Sales Head
User Scenario
Kyle was hired to streamline the logistic of an e-commerce company that has become a huge sucess in last few years. He has previously worked with logistic but is not an expert. He needs high level of automation to improve the logistics and handeling of leads and clients through multiple sources. They come across RPA lab automation bot , email management and document processing bot. They helped him link and manage all the queries from all social media from just one platform aswell as the automation bot helps them to automatically respond to minor queries like quotation related and shipping line queries too.
Goals & Needs
• Improve lead handeling • Scale business • Get the best price • Reply all mails and messages
Actions
• Solving queries trough multiple sources • Requesting quotes • Manage shipments • Book new shipments
Hesitations & Pain Points
• Shipment delays • Communicating with clients • Unsegregated documents
“I need to improve our supply chain and lead handling.”
User Senario
Kyle Ferguson
35 Yrs | Male | Sales Head
User Scenario
Kyle was hired to streamline the logistic of an e-commerce company that has become a huge sucess in last few years. He has previously worked with logistic but is not an expert. He needs high level of automation to improve the logistics and handeling of leads and clients through multiple sources. They come across RPA lab automation bot , email management and document processing bot. They helped him link and manage all the queries from all social media from just one platform aswell as the automation bot helps them to automatically respond to minor queries like quotation related and shipping line queries too.
Goals & Needs
• Improve lead handeling • Scale business • Get the best price • Reply all mails and messages
Actions
• Solving queries trough multiple sources • Requesting quotes • Manage shipments • Book new shipments
Hesitations & Pain Points
• Shipment delays • Communicating with clients • Unsegregated documents
Information Architecture
UX design
The modernization of the subscription management platform successfully addressed the core usability issues and improved the overall user experience. By focusing on simplifying the interface and optimizing workflows, we were able to create a more efficient and enjoyable platform for users. The significant improvements in user engagement, satisfaction, and subscription rates underscore the importance of user-centric design in achieving business success.
Design System
UX design
The modernization of the subscription management platform successfully addressed the core usability issues and improved the overall user experience. By focusing on simplifying the interface and optimizing workflows, we were able to create a more efficient and enjoyable platform for users. The significant improvements in user engagement, satisfaction, and subscription rates underscore the importance of user-centric design in achieving business success.
Process Automation
Redesigning the automation flow with a clean, and simplified presentation of processes with integrating debugging and testing options to reduce the steps for changing flow.
Process Automation
Redesigning the automation flow with a clean, and simplified presentation of processes with integrating debugging and testing options to reduce the steps for changing flow.
Process Automation
Redesigning the automation flow with a clean, and simplified presentation of processes with integrating debugging and testing options to reduce the steps for changing flow.
Process Automation
Redesigning the automation flow with a clean, and simplified presentation of processes with integrating debugging and testing options to reduce the steps for changing flow.
Product Portfolio
The modernization of the subscription If the clients subscribe to various services and solution of the RPA Labs. We designed an solution that gives an overview of all products and solutions.
Dashboards
A minimal look that evoked a sense of simplicity with all the data that gets crunched behind the scene to populate various insights and metrics for all the solutions and services
Email Response
Reply, manage and send quotations all from one place. We can also see customer insights and statistics from here and the tags help us to classify mails.
Contract Pricing
User no more has to jump between multiple websites to keep a track of contracts and designed an one-stop place for all the contracts with multiple shipping lines.
Container Tracking
Keep a track of all the containers with a map view showing the exact location of the container. Admin can view fines charged and reducing the number of clicks.
Message Query
Reducing the efforts of going on multiple platforms and responding to messages and we created KPI’s to give user a insights about query from multiple sources.
Process Automation
Redesigning the automation flow with a clean, and simplified presentation of processes with integrating debugging and testing options to reduce the steps for changing flow.
Product Portfolio
The modernization of the subscription If the clients subscribe to various services and solution of the RPA Labs. We designed an solution that gives an overview of all products and solutions.
Dashboards
A minimal look that evoked a sense of simplicity with all the data that gets crunched behind the scene to populate various insights and metrics for all the solutions and services
Email Response
Reply, manage and send quotations all from one place. We can also see customer insights and statistics from here and the tags help us to classify mails.
Contract Pricing
User no more has to jump between multiple websites to keep a track of contracts and designed an one-stop place for all the contracts with multiple shipping lines.
Container Tracking
Keep a track of all the containers with a map view showing the exact location of the container. Admin can view fines charged and reducing the number of clicks.
Message Query
Reducing the efforts of going on multiple platforms and responding to messages and we created KPI’s to give user a insights about query from multiple sources.
Process Automation
Redesigning the automation flow with a clean, and simplified presentation of processes with integrating debugging and testing options to reduce the steps for changing flow.
Product Portfolio
The modernization of the subscription If the clients subscribe to various services and solution of the RPA Labs. We designed an solution that gives an overview of all products and solutions.
Dashboards
A minimal look that evoked a sense of simplicity with all the data that gets crunched behind the scene to populate various insights and metrics for all the solutions and services
Email Response
Reply, manage and send quotations all from one place. We can also see customer insights and statistics from here and the tags help us to classify mails.
Contract Pricing
User no more has to jump between multiple websites to keep a track of contracts and designed an one-stop place for all the contracts with multiple shipping lines.
Container Tracking
Keep a track of all the containers with a map view showing the exact location of the container. Admin can view fines charged and reducing the number of clicks.
Message Query
Reducing the efforts of going on multiple platforms and responding to messages and we created KPI’s to give user a insights about query from multiple sources.
Process Automation
Redesigning the automation flow with a clean, and simplified presentation of processes with integrating debugging and testing options to reduce the steps for changing flow.
Product Portfolio
The modernization of the subscription If the clients subscribe to various services and solution of the RPA Labs. We designed an solution that gives an overview of all products and solutions.
Dashboards
A minimal look that evoked a sense of simplicity with all the data that gets crunched behind the scene to populate various insights and metrics for all the solutions and services
Email Response
Reply, manage and send quotations all from one place. We can also see customer insights and statistics from here and the tags help us to classify mails.
Contract Pricing
User no more has to jump between multiple websites to keep a track of contracts and designed an one-stop place for all the contracts with multiple shipping lines.
Container Tracking
Keep a track of all the containers with a map view showing the exact location of the container. Admin can view fines charged and reducing the number of clicks.
Message Query
Reducing the efforts of going on multiple platforms and responding to messages and we created KPI’s to give user a insights about query from multiple sources.
Process Automation
Redesigning the automation flow with a clean, and simplified presentation of processes with integrating debugging and testing options to reduce the steps for changing flow.
Product Portfolio
The modernization of the subscription If the clients subscribe to various services and solution of the RPA Labs. We designed an solution that gives an overview of all products and solutions.
Dashboards
A minimal look that evoked a sense of simplicity with all the data that gets crunched behind the scene to populate various insights and metrics for all the solutions and services
Email Response
Reply, manage and send quotations all from one place. We can also see customer insights and statistics from here and the tags help us to classify mails.
Contract Pricing
User no more has to jump between multiple websites to keep a track of contracts and designed an one-stop place for all the contracts with multiple shipping lines.
Container Tracking
Keep a track of all the containers with a map view showing the exact location of the container. Admin can view fines charged and reducing the number of clicks.
Message Query
Reducing the efforts of going on multiple platforms and responding to messages and we created KPI’s to give user a insights about query from multiple sources.
Process Automation
Redesigning the automation flow with a clean, and simplified presentation of processes with integrating debugging and testing options to reduce the steps for changing flow.
Product Portfolio
The modernization of the subscription If the clients subscribe to various services and solution of the RPA Labs. We designed an solution that gives an overview of all products and solutions.
Dashboards
A minimal look that evoked a sense of simplicity with all the data that gets crunched behind the scene to populate various insights and metrics for all the solutions and services
Email Response
Reply, manage and send quotations all from one place. We can also see customer insights and statistics from here and the tags help us to classify mails.
Contract Pricing
User no more has to jump between multiple websites to keep a track of contracts and designed an one-stop place for all the contracts with multiple shipping lines.
Container Tracking
Keep a track of all the containers with a map view showing the exact location of the container. Admin can view fines charged and reducing the number of clicks.
Message Query
Reducing the efforts of going on multiple platforms and responding to messages and we created KPI’s to give user a insights about query from multiple sources.
Process Automation
Redesigning the automation flow with a clean, and simplified presentation of processes with integrating debugging and testing options to reduce the steps for changing flow.
Product Portfolio
The modernization of the subscription If the clients subscribe to various services and solution of the RPA Labs. We designed an solution that gives an overview of all products and solutions.
Dashboards
A minimal look that evoked a sense of simplicity with all the data that gets crunched behind the scene to populate various insights and metrics for all the solutions and services
Email Response
Reply, manage and send quotations all from one place. We can also see customer insights and statistics from here and the tags help us to classify mails.
Contract Pricing
User no more has to jump between multiple websites to keep a track of contracts and designed an one-stop place for all the contracts with multiple shipping lines.
Container Tracking
Keep a track of all the containers with a map view showing the exact location of the container. Admin can view fines charged and reducing the number of clicks.
Message Query
Reducing the efforts of going on multiple platforms and responding to messages and we created KPI’s to give user a insights about query from multiple sources.
Process Automation
Redesigning the automation flow with a clean, and simplified presentation of processes with integrating debugging and testing options to reduce the steps for changing flow.
Product Portfolio
The modernization of the subscription If the clients subscribe to various services and solution of the RPA Labs. We designed an solution that gives an overview of all products and solutions.
Dashboards
A minimal look that evoked a sense of simplicity with all the data that gets crunched behind the scene to populate various insights and metrics for all the solutions and services
Email Response
Reply, manage and send quotations all from one place. We can also see customer insights and statistics from here and the tags help us to classify mails.
Contract Pricing
User no more has to jump between multiple websites to keep a track of contracts and designed an one-stop place for all the contracts with multiple shipping lines.
Container Tracking
Keep a track of all the containers with a map view showing the exact location of the container. Admin can view fines charged and reducing the number of clicks.
Message Query
Reducing the efforts of going on multiple platforms and responding to messages and we created KPI’s to give user a insights about query from multiple sources.
Process Automation
Redesigning the automation flow with a clean, and simplified presentation of processes with integrating debugging and testing options to reduce the steps for changing flow.
150 Screens
a Total of 150 screens for all 3 usecases
3 Months
Time taken to complete this project with UX process and visual design
3 Members
1 Project Manager, 1 UI Designer, 1 UX Designer
Conclusion
The modernization of the subscription management platform successfully addressed the core usability issues and improved the overall user experience. By focusing on simplifying the interface and optimizing workflows, we were able to create a more efficient and enjoyable platform for users. The significant improvements in user engagement, satisfaction, and subscription rates underscore the importance of user-centric design in achieving business success.